Bibhutibhushan Bandyopadhyay Barrackpore, Pp 194 (PB), Rs 195.00, Rupa Publications Pvt Ltd, 7/16, Ansari Road, Daryaganj,New Delhi-110 002; www.rupapublication.com
Customer Worthy: Why and how everyone in your organization must Think Like a Customer
Michael R Hoffman, Pp 192 (PB), Rs 275.00, Macmillan Publishers India Ltd, B-41, Sector 4, Noida-201 301 (UP), www.macmillanpublishersindia.com
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