THE Management Masterclass brings together the work of experts who wrote it for the magazine Management Today. Arranged in five chapters, the book provides wholesome practical advice for new trainees, aspiring entrepreneurs, and experienced executives.
The material in the book is presented in neat, pointed frames, and boxes of numerous kinds, and all the concepts are discussed in a lucid manner. There are ten ways to know if one is under-confident or over-confident, and ten ways to cure under-confidence and over-confidence. There are measured and useful tips on how to dress for success, how to get things done, how to handle disruptions, how to motivate and inspire, and so on.
Valuable tips for managers include how to earn trust, how to manage team morale, how to create a sense of purpose, how to make people happy, how to hold interviews, how to do appraisals, how to manage meetings. They can also learn how to make budgets, deal with falling sales, win customer loyalty, win a contract, cut costs, and many other useful things.
The book has ample suggestions on handling people, combating negativity, handling complaints, making sound decisions, managing stress and crises, handling layoffs and much more. There is something for young aspirants too: how to realize goals, get noticed, shine at interviews, and make a fresh start.
The book also explains interesting and colourful terms like “hubris syndrome,” “corollary syndrome,” “tall poppy syndrome,” “the Hawthorne effect” and provides dozens of quotable quotes. In short, Management Masterclass is a rich mine of useful and workable tips on a wide range of management problems and issues. A must for management buffs for what Sir Terry Leahy calls “no-nonsense approach to management.”
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